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PRIVACY POLICY — K9 Katering Skip to content
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PRIVACY POLICY

Privacy Policy

Last updated: [01/06/2025]

K9 Katering (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://k9katering.com purchase our products, or interact with us in any other way.

By using our website and services, you agree to the terms of this Privacy Policy.

1. What Information We Collect

When you visit our site or make a purchase, we may collect the following types of personal information:

  • Personal details: Name, address, email address, phone number

  • Order information: Billing/shipping address, payment method (note: we do not store your credit card details), order history

  • Account details: Username and password, if you create an account

  • Device information: IP address, browser type, device information, cookies, and browsing behaviour

  • Marketing preferences: Your communication preferences and responses to promotional content

2. How We Use Your Information

We collect and use your personal information to:

  • Process and deliver your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our products and website

  • Send marketing and promotional emails (if you opt-in)

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Shopify: Our website is hosted on Shopify Inc., which provides the e-commerce platform and payment infrastructure

  • Payment gateways: Like PayPal, Shopify Payments, etc.

  • Shipping providers: To deliver your orders

  • Service providers: Who help us run our business (e.g. marketing, analytics, IT support)

  • Legal obligations: If required to do so by law, regulation, or legal process

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep track of items in your cart

  • Understand how you use our website

  • Provide a personalised experience

  • Improve site performance and marketing

You can choose to disable cookies through your browser settings, though this may affect functionality.

5. Your Rights & Choices

Under the Australian Privacy Act, you have the right to:

  • Access your personal information

  • Request correction of any inaccurate data

  • Withdraw your consent for marketing communications

  • Make a complaint about a breach of privacy

To exercise these rights, contact us at:
📧 contact@k9katering.com

6. How We Protect Your Information

We take data protection seriously and use appropriate technical and organisational measures to safeguard your personal information, including:

  • SSL encryption

  • Secure payment gateways

  • Restricted access to data

  • Staff training in privacy and data security

7. International Transfers

Your information may be processed outside of Australia (e.g. by Shopify’s servers in Canada or the US). In these cases, we ensure that appropriate safeguards are in place to protect your data.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the “Last updated” date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

K9 Katering
contact@k9katering.com
Moorabbin, VIC 3189, Australia